Tracking issues internally when using the support email/Zendesk generates a reply with a ticket number but does not contain any information that correlates it with the information provided by the request. It is helpful in our own ticketing software to cross reference out tickets with the Vendor’s ticket numbers when possible. Would it be possible to either have the email subject added to the initial ticket [Request received] email or have the ticket identifier added to the support replies somewhere?
Currently I reconcile this by comparing my sent emails timestamp to the Zendesk reply email but if I send a few very close together its easy to mix them up.