Troubleshooting Support on pfSense

In the event that you require support from our team with your specific installation, it is helpful to have full details of your environment, and we ask that you complete these steps and include files in your support ticket:

  1. Turn on logging by visiting your pfSense UI -> Services -> DNSthingy like this (save and apply changes):

  2. At desired point of investigation, include these files in your support request:

/var/log/dnsthingy/dnsthingymgr.log
/var/dhcpd/var/db/dhcpd.leases
/var/unbound/host_entries.conf
/var/unbound/dhcpleases_entries.conf
/etc/hosts
  1. From Diagnostics menu choose Command prompt and enter:
sockstat |grep 53

And include results in your ticket also.

  1. Submit all files and problem description to support@adamnet.works