Hi @getkevinh, if a device is behind adam:ONE (formerly DNSthingy) protection, the “Who Am I” page you mentioned should show your policy and load correctly - even if under the unfiltered policy. If you’re getting that message, it means that the device is truly not being filtered, and is bypassing adam:ONE altogether. This can happen if the device is connected to an alternative internet source like a hotspot or your modem WiFi instead of your adam:ONE router’s WiFi. It may also be that the device has a VPN or extension installed that’s bypassing adam:ONE as also mentioned in this article here: Accessing MyTools and MyBox